Support

7/24 We stay with you after delivery

From delivery to production, our dedicated support unit is by your side.

Channels

Support channels

Round-the-clock support for critical situations.

Instant help via secure remote connection and screen sharing.

When needed, our experts are on the field with you.

Submit your request and track it with a traceable ticket.

Support unit

We operate a dedicated support unit; your requests are logged, prioritized and resolved against SLA targets.

Critical

First response < 1 hour

High

First response < 4 hours

Normal

First response < 1 business day

Documentation

The user and admin documentation we prepare for the projects we deliver.

Step-by-step usage guide for end users.

PDF · EN

Setup and configuration for system administrators.

PDF · EN

Environment prep, deployment and update processes.

PDF · EN

Endpoints and sample requests for integration.

PDF · EN

iOS/Android installation and usage steps.

PDF · EN

Common issues and their solutions.

PDF · EN